Leading external exchange company, RCI, recognized Sunset World Group by presenting two of their resorts with the 2019-2020 RCI Gold Crown award: Hacienda Tres Rios and Sunset Fishermen in the Riviera Maya, and Sunset Royal and Sunset Marina in Cancun. Additionally, RCI presented the Excellence in Service award to Hacienda Tres Rios and Sunset Royal and Sunset Marina.
All four of the Sunset World Group hotels have previously been awarded the Gold Crown award since their openings. This is also the second time Sunset Marina and Sunset Royal has received the RCI Excellence in Service award and the fourth time for Hacienda Tres Rios.
The awards ceremony was held on June 2, 2021, where Sunset World Group CEO Orlando Arroyo welcomed everyone through video. Annie Arroyo, Corporate Director of Brand and Communication and Martha Richardson, Corporate Director of Operations and the sales managers hosted the ceremony. RCI was remotely represented as well as the managers of the four hotels and their teams.
“We are very happy and grateful to receive the Gold Crown and Excellence in Service awards from RCI, especially after going through a particularly difficult year full of challenges. It is encouraging that our RCI partners have presented these awards to Sunset World resorts once again,” said Orlando Arroyo, Sunset World Group CEO,” I want to thank my Sunset World team for closing ranks, being patient and continuing to offer impeccable service during this new and complicated reality,” he added.
Ana Laura Acevedo, RCI Senior Vice President of Business Development and Marketing commented:
“The resorts that receive the RCI Gold Crown Resort award are benchmarks of superior quality and exceptional service. They achieve high standards in five categories that our members evaluate during a 12-month period. The Excellence in Service award is only presented to resorts with the highest scores in these criteria, and only 10-percent of the resorts affiliated with RCI receive it.” It is worth noting RCI (Resort Condominiums International) is the most important vacation exchange company in the world.”
Learn more about Sunset World Group and their other exceptional properties throughout Mexico by visiting the brand’s website.
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